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Shipping & Returns

SHIPPING POLICY

Once your order is placed, our team will start to carefully collect and pack your order. Please allow up to 72 hours for this.

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When we ship your order you will receive a confirmation email with a tracking number. Please don't stress if there is no activity within the first 24 hours, the system needs a day or so to catch up.

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We ship within Europe. Shipping costs are calculated at checkout. If your country is not on the list but you wish to order a product, please email us at hello@ukkiebox.com

RETURN  POLICY

If you are not completely satisfied with your purchase, you can log a return within 14 days of receipt. If the items are in good condition, you will receive a full refund processed in the same way you have made the payment.

 

Please note - original shipping costs are non refundable. 

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How it works:

 

- Email hello@ukkiebox.com with the following information: name - order number - item(s) te be returned. 

- You will receive a return authorisation form including the return address. 

 

You will be responsible for paying your own shipping costs to our warehouse for the return of your item. 

 

Important: If you ship an item(s), we recommend that you use a traceable shipping service, otherwise we cannot guarantee that we will receive your returned item.

 

Refunds are credited to the original payment method used, within 7 - 10 days business days of the receipt of return package at our warehouse.

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Issue with the product?

 

Customer satisfaction is our number one priority. If you are not satisfied with your item or have any further questions regarding returns, please contact our customer service: hello@ukkiebox.com

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