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Store Policy

CUSTOMER CARE

Customer satisfaction is our number one priority. If you are not satisfied with your item or have any further questions or would like to make a complaint, please contact our customer service: hello@ukkiebox.com

WHOLESALE INQUIRIES

For press inquires or to request samples, please contact: media@ukkiebox.com

 

We are looking for influencers to collaborate with. If you have an audience related to our products, contact us by sending an email to: media@ukkiebox.com and we will respond to you to see how we can work together.

PRIVACY & SAFETY

Ukkiebox (“Company,“ “we,“ or “us“) provides access to information through our website accessible at the URL https://www.ukkiebox.com (the “Site”) and we may provide the ability to use certain functionalities of the Site or provide services of various kinds (the “Services“).  This privacy policy describes our information collection and use practices in connection with our Site and Service, as well as circumstances under which we disclose information collected from you.  Our commitment to you is that we will not use or disclose information collected from you other than as described in this policy.​

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By submitting Personal Information through our Site or Services, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.

Your Personal Information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Information may be less stringent than the laws in your country.

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What information do we collect?​

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When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. In addition, when you browse the Site, we collect information about the individual web pages or products you visit, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We call this automatically collected information "device information."

 

We collect device information using the following technologies:

 

- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

 

- "Log files" track actions occurring on the site and collect data, including your IP address, browser type, internet service provider, referring/exit pages, and timestamps.

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- "Web beacons", "beacons" and "pixels" are electronic files used to record information about how you navigate the site.

 

In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit/debit card numbers, PayPal account), email address, and phone number. We call this information "order information".

When we talk about "personal information" in this privacy policy, we are talking about both device information and order information.

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You may request to delete  personal information we hold about you at any time by contacting us at hello@ukkiebox.com.

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How do we use your personal information?

 

We use the order information we generally collect to fulfill all orders placed on the Site (including processing your payment information, organizing shipping, and providing invoices and/or order confirmations). In addition, we use this order information to:

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Communicate with you;

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Filter our orders for potential risks or fraud; and

Where you agree with the preferences you have shared with us, provide you with information or advertising regarding our products or services.

In some cases, we share your shipping information (name, address and phone number) with third parties such as international suppliers and shipping companies.

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We use the device information we collect to help us detect potential risks and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics on how our customers navigate and interact with the Site, and to evaluate the success of our marketing and advertising campaigns).

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We may use your IP address to provide you with advertisements that may be of interest to you by retargeting.

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Sharing your personal information

 

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Wix to power our online store – you can learn more about how Wix uses your personal information here: https://www.wix.com/about/privacy

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We also use Google Analytics to help us understand how our customers use the site – you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Your rights

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If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us via the contact details below.

 

In addition, if you are a European resident, we note that we process your information in order to fulfill contracts we may have with you (for example if you place an order through the Site), or otherwise to pursue our legitimate business interests listed above. In addition, please note that your information will be transferred outside of Europe, including China, Canada and the United States.

 

Data retention

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When you place an order on the Site, we will retain your order information for our records unless and until you ask us to delete that information.

 

Changes

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We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

 

Contact us

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For more information about our privacy practices, if you have any questions or would like to make a complaint, please contact us by email at hello@ukkiebox.com.

Payment Methods

PAYMENT METHODS

We accept Apple Pay, Ideal and the following cards: Visa, MasterCard, Amex, Cartes Bancaires, Electron and Maestro.

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